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#faq

Frequently Asked Questions

Products
& Preparation

What is the difference between Moka mixes and other products for frappés or instant drinks?

Moka Professional mixes are premium blends, easy to prepare, designed to ensure maximum yield and creaminess, made with carefully selected ingredients and perfect solubility in a blender or granita machine.

How are Moka Professional products prepared?

They are simply prepared by mixing the powder product with cold or hot milk, or with water, according to the recipe indicated on the packaging. For frappés, the use of a blender is recommended.

Do you need specific equipment?

It is not mandatory, but for a professional result we recommend a blender for frappés and chocolate machines or dispensers for hot drinks. For granitas or cold creams, a granita machine or sorbet maker is useful.

What is the shelf life of Moka products?

Generally 24 months from the production date, if stored in a cool and dry place.

Are the products Halal certified?

Most of our products are Halal certified. The information for each product is provided in the technical data sheet, which can be requested from our back office.

Are the products mixed with milk or water?

Both options are possible, depending on the recipe. Milk-based versions enhance the creaminess and flavor, while water-based versions produce lighter drinks, suitable for those who don't consume dairy products.

Can they also be used for granitas, cold creams, or hot drinks?

Yes. All Moka Professional products are versatile and can be adapted for milkshakes, hot drinks, cold creams, or granitas.

What is the yield of one product sachet?

On average, a 1 kg bag allows you to prepare 34 250 ml/12 oz portions or 17 450 ml/16 oz portions.

Do the products contain gluten or lactose?

Most are gluten-free; some contain milk derivatives. Always check the product information sheet.

Are vegan versions available?

Yes, the line includes 100% plant-based flavors, free from animal derivatives, such as the Vegan Smoothie base or the Double Thick Hot Chocolate.

Are sugar-free versions available?

Not at the moment, we are in the study phase to be able to launch this new product line.

Can I customize the drinks?

Of course! Moka powders are designed to be easily customized with toppings, syrups, and much more. Contact us for more information and recipe ideas.

Can I request tailor-made blends for my business?

Yes, upon request, it is possible to create customized recipes or private labels for companies and chains, subject to MOQs that will be studied on a project-by-project basis.

Does the supply include equipment?

Yes, it is possible to request portioners, blenders, slush machines, chocolate makers, or containers on loan or for sale, according to the commercial conditions.

Quality
& sustainability

Are Moka Professional products made in Italy?

Yes, all products are formulated, manufactured, and packaged in Italy.

Do you use natural or certified ingredients?

Yes, we select high-quality raw materials and, where possible, with sustainable certifications (Rainforest Alliance).

Is the packaging recyclable?

Yes, we use recyclable packaging as indicated on the package.

Purchase
& reserved areas

How can I purchase Moka Professional products?

You can purchase directly through our official website or contact our sales department, who will connect you with the nearest retailer.

What is the difference between the company and private areas?

The business area offers dedicated price lists, promotions, and quick ordering tools; the private area is designed for home use.

Can I register as a reseller or distributor?

Yes, you can request authorization as a reseller by filling out the appropriate online form.

Is there a minimum order for companies?

Usually one pack per reference or a minimum order of €45 (VAT excluded) to get shipping included in the price throughout Italy.

What payment methods are accepted?

Credit cards, bank transfers, and PayPal are accepted. Customized terms can be agreed upon for established businesses.

Shipping and Delivery

How long does it take to process orders?

Usually within 24–48 business hours of receiving payment.

What are the shipping costs?

Shipping varies based on weight and destination; free for orders over €45 + VAT.

Can I receive goods throughout Italy?

Yes, we deliver nationwide.

Do you also deliver abroad?

Yes, we ship to several EU and non-EU countries. Contact our export office for more information: export@moka-professional.com

How can I track my shipment?

You will receive the courier tracking link by email.

What should I do if I receive a damaged or incorrect product?

Contact our customer service team immediately within 48 hours of receiving your order, attaching photos and your order number. Our team will take care of your order.

Resellers
& distributors

How can I become a Moka Professional reseller?

Fill out the “Become a Distributor” form on the website or contact us via email.

Do you offer promotional support or point-of-sale materials?

Yes, we provide customized digital materials, in addition to basic recipe preparation tools.

Is it possible to receive samples or demonstration kits?

Yes, upon request, for professional activities. Contact us at info@moka-professional.com

Fortnite training or consulting for using the products in my business?

Yes, our sales team offers technical training sessions and personalized recipe books.

Do you work with wholesalers or distribution chains?

Yes, we are already present in various Ho.Re.Ca. and large-scale retail channels, and we are evaluating new partnerships.

Technical Support & Additional Information

Where can I find product data sheets and ingredients?

Upon request, please contact our customer service. Contact us at: info@moka-professional.com

How can I contact customer support?

By email, telephone, or using the online contact form on this site.

Do you offer phone support or email only?

Both channels are active during office hours. You can also contact us via WhatsApp, accessible directly from our website.

How can I stay up to date on discounts and new products?

By subscribing to our newsletter or following our social media channels.